Crafting exceptional customer experiences through great servicing
As a Sr. UX Researcher at Chase, I partner with Product, Design, & fellow Researchers in the creation and refinement of internal-facing systems that enable servicing colleagues to provide great customer experience. For the last 2 years, I've had the privilege of translating the expertise of colleagues working in branches and call centers into actionable insights.
Though my work at Chase is private & confidential -
I can talk towards my value as a researcher at Chase: both executing and advocating for user-centered research. I consistently work with stakeholders to incorporate research and strategy into product development at every stage, bringing to light the value of front-end research as the foundation of user-centered product development and risk mitigation.
I can talk towards my value as a researcher at Chase: both executing and advocating for user-centered research. I consistently work with stakeholders to incorporate research and strategy into product development at every stage, bringing to light the value of front-end research as the foundation of user-centered product development and risk mitigation.
Want to hear more about my process? Contact me @ kyuand@gmail.com
